Servicenow
Empowering Hybrid Work

Client
Servicenow
Date
April 2023
Services
Keynote & Expert Interview
ServiceNow is a leading digital workflow company that makes work, work better for people. With a strong focus on innovation, ServiceNow provides cloud-based solutions.
“Josh effortlessly navigated through complex concepts and how emerging trends will reshape the business landscape.”
— Michael Michaud, CPO, Servicenow
About This Case Study
Teaming up with Servicenow to bring actionable people insights to the forefront.
- Client: Servicenow
- Audience: Servicenow C-suite and HR department
- Challenge: Learning to live with change and be agile in the evolving work landscape.
- Solution: Adapting the Work3 Roadmap to empower an agile approach to AI strategy.
Client Background
ServiceNow is a leading digital workflow company that makes work, work better for people. With a strong focus on innovation, ServiceNow provides cloud-based solutions that define, structure, manage, and automate services across the enterprise, enhancing employee experiences and operational efficiency.
The Challenge
The shift towards hybrid work models presents organizations with the challenge of maintaining productivity, collaboration, and employee satisfaction. Balancing in-office and remote work requires robust digital workflows and technologies that support seamless communication and task management, ensuring employees remain engaged and empowered regardless of their location.
The Solution
To address these challenges, ServiceNow invited Josh Drean to deliver a keynote presentation focused on the future of work, particularly hybrid work models. In his presentation, Josh explored how hybrid work offers employees greater flexibility, autonomy, and ownership over their tasks. He emphasized the role of digital workflows in creating a hybrid workplace that prioritizes inclusivity and equal opportunities for all employees, whether they work remotely or on-site. Josh highlighted ServiceNow’s solutions that enable organizations to embrace hybrid work by providing tools that facilitate collaboration, streamline processes, and enhance the overall employee experience.
Results and Impact
Josh’s keynote provided HR professionals and business leaders with actionable insights into preparing for the future of work. Attendees gained a deeper understanding of the importance of work design, the need for a skills-focused approach, and the value of fostering an inclusive and equitable work environment. The presentation inspired organizations to rethink traditional work models and adopt innovative strategies to remain competitive in the evolving workforce landscape.
Conclusion
ServiceNow’s commitment to exploring emerging trends in the workplace is exemplified by engaging thought leaders like Josh Drean. By facilitating discussions on the future of work, ServiceNow empowers organizations to navigate the complexities of the modern workforce and implement strategies that drive success in an ever-changing environment.